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Appointments not kept or cancelled late

At Veemarkt Dental Practice, we strive to provide everyone with the best possible care. To this end, we plan our schedule carefully. Unfortunately, when an appointment is not cancelled on time, or someone does not show up, it affects both our other patients and our practice operations.

The reserved time then cannot be used for other patients who need urgent care. In addition, reserving time and resources incurs a cost to the practice.

Our Appointments and Rules
In accordance with the guidelines of the Dutch Healthcare Authority (NZa), we have the following rules for canceling appointments:

• An appointment must be cancelled by phone at least 2 business days (48 hours) in advance.
• Failure to keep an appointment, or late cancellation (within 2 working days), we are obliged to charge the full cost of the scheduled treatment. These costs will be declared under the NZa code C90.

As an additional service, we will send you an appointment reminder about a week in advance. Please note that not reading or receiving this reminder does not remove your own responsibility to keep the appointment or cancel in a timely manner.

We ask for your understanding for this so that we can continue to help everyone to the best of our ability. Do you have any questions about this? Feel free to contact us. We are happy to help you further!