Frequently Asked Questions

General information and agreements

• Are you accepting new patients?

  Yes. Use the 'Register' button on the website to register.

• Do I need to bring anything to my first appointment?

  Please bring proof of identity and, if applicable, a list of your medications.

• What are your opening hours?

  Monday from 8:00 to 19:00
  Tuesday from 8:00 to 17:00
  Wednesday from 8:00 to 18:00
  Thursday from 8am to 5pm
  Friday from 8am to 5pm

• How do I make an appointment?

  The easiest way is to call us at 030-4100113. You can also send us an email at info@tandartspraktijkveemarkt.nl .

• Can I also reach you for emergencies?

  We can be reached by phone from Monday to Friday from 8:00 - 12:30 and from 13:15 - 16:30. Depending on the situation, you can get in touch with us the same day in almost all cases.

• What should I do in case of an emergency outside opening hours?

  Contact the Dental Clinic, Daltonlaan 400 (health centre), 3584 BK Utrecht. Telephone number 0900-1515. Available at all times outside the opening hours of Dental Practice Veemarkt.

• Can I reschedule or cancel my appointment? What are the conditions?

  An appointment must be cancelled by phone at least 2 business days (48 hours) in advance.

• Where can I park?

  Parking is possible in the district (Veemarkt) and at the two adjacent sports clubs (USV Hercules and Sporting '70). Paid parking is available until 11:00.

• Are you easily accessible by public transport?

  Yes. Bus 7 and 77 stop around the corner. See www.ov9292.nl for more information.

 

Treatments & Services

• What treatments do you offer?

  Our most common treatments are general check-ups, pediatric dentistry, fillings, root canals, oral hygiene, crowns and bridges, orthodontics and teeth whitening.

• What is the difference between a dentist and a dental hygienist?

  A dentist diagnoses and treats oral problems (such as cavities, inflammation) and performs procedures (fillings, extractions, crowns).

  A dental hygienist focuses on prevention: he/she thoroughly cleans your teeth (plaque, tartar) and provides advice on oral care to prevent problems.

• How often should I go to the dentist for a check-up?

  Usually twice a year, but this can vary from person to person.

• Do you also do pediatric dentistry?

  Yes, absolutely! And we have developed a special treatment approach for children.

• How long does an average check take?

  10 to 15 minutes.

• What can I do about tartar/sensitive teeth/bad breath?

  For fresh breath and to prevent tartar, focus on:
  Brush and floss properly: Remove food debris and plaque daily.
  Tongue Cleaning: Remove bacteria from your tongue.
  Drink enough water: Keep your mouth clean and moist.

  Even with the best care, tartar can build up. A dentist or dental hygienist will professionally remove tartar and check your mouth for problems. Regular visits are crucial for a healthy, fresh mouth!

 

Costs & Reimbursements

• What are the costs of treatment?

  This depends on the treatment. The rates are determined annually nationally by the NZa .

• Will my treatment be reimbursed by insurance?

  Dental care for patients up to 18 years old is covered by basic insurance. Insurers set requirements for maximum reimbursements.

  Dental care for patients aged 18 and over is reimbursed depending on the patient's supplementary insurance. This varies per insurance and per insurer. For personal advice on what is reimbursed under your specific supplementary insurance, you can contact your insurer.

• Can I receive an estimate for a treatment?

  Yes.

  The following rules apply:
  Above €250: The dentist must provide an estimate.
  Up to €500: This estimate may be made verbally, provided the dentist records this in your file.
  . Above €500: The budget must be provided in writing or digitally. This has become mandatory as of 1 January 2025.

• How does invoicing work?

  The week after your treatment you will receive an invoice by email. You will then have 4 weeks to pay it. If you have agreed this with the practitioner in advance , you can enter into a payment arrangement with us free of charge.

 

Hygiene & Safety

• How do you ensure hygiene and safety in practice?

  We work according to the WIP guidelines. These are national guidelines for hygiene and infection prevention in healthcare, drawn up by the Infection Prevention Working Group (WIP).

  These guidelines ensure that:
  The chance of infections is minimal.
  We work in a safe and hygienic manner.

• Are you accessible for people in wheelchairs or people who otherwise have difficulty walking?

  Yes. We treat people in wheelchairs or people who are otherwise disabled on the ground floor. The treatments of other patients are planned around this.

  Our front door has a very low threshold that is not an obstacle.

 

Other

• I'm afraid of the dentist, do you take this into account?

  Yes, we work very empathetically and make every effort to put you at ease.

  See also these two articles on our website:
  Fear of the dentist? You are in good hands with us
  Wednesday afternoon children's consultation hours

• Do you also sell oral care products?

  We only sell bleaching gel.

  In our practice we sometimes have free samples of various types of toothpaste available, which we sometimes receive from manufacturers. You can ask for them.

  We focus solely on providing the best oral care. Providing a sample is a free service with which we in no way recommend or advertise the sample in question.

• How can I file a complaint?

  You can submit a complaint to the practice owner, Mrs. Bons, via administratie@tandartspraktijkveemarkt.nl.

  If we are unable to reach an agreement, you can contact the Royal Dutch Dental Association (KNMT).